Is Goranked legit? How is my money protected?
Payments go through Goranked: we hold the money, and the seller or booster gets it only after confirmation. For an account, that's when you click "Confirm receipt" or automatically 14 days after the order was placed; for a boost, once completion is confirmed. If the account isn't delivered or the boost doesn't start on time (within 24 hours of payment if no deadline is stated), you can cancel the order for a full refund. Goranked is run by GORANKED GLOBAL SERVICES OÜ (Estonia).
What's the difference between buying an account and ordering a boost?
When you buy an account, you get a ready-made account with the rank or items you want: after payment you receive the login, password and email details, then change them to your own. A boost is a service on your own account: a booster raises your rating by playing on it (solo) or together with you in a party, where no password is needed. Accounts are sold at the listed price; for a boost you set up the calculator, boosters send their price and time, and you pick an offer.
What payment methods does Goranked accept?
Card, Apple Pay or Google Pay via Stripe in the site currency, plus PayPal and crypto (USDT, BTC, ETH and others). PayPal works in USD, EUR, GBP, PLN and a few other currencies, but not in UAH — switch the site currency to see it. Paying with crypto is 10% cheaper (minimum $5) for accounts, boost packages and the Goranked offer in a request, but not for a third-party booster's price. The exact list depends on the order type and currency and is shown at checkout.
Where will my refund go and how long does it take?
By support's decision: to your Goranked balance (right after the decision) or to your card if technically possible, usually within 5–10 business days. A partly completed boost is refunded for the unfinished part. Only support issues refunds — message the support chat or open a ticket in the order; if you want the money on your card, say so right away. Money refunded to your balance can cover your next order in full (except skins) but can't be withdrawn. Crypto refunds may carry network fees.
Where can I track my order, and do I need a ticket for that?
No ticket needed: every order's status and chat are in your account → "My orders". For an account you'll see the login details or the "Delivery within" timer; for a boost — the status, the chat with your booster and, for boost packages, "Execution progress". When work is handed in, you'll get an email or a Telegram bot message (connect the bot in your profile). Questions about progress go to the support chat. Tickets are for problems: the booster disappeared, the deadline was missed, or the account wasn't delivered after the timer ran out.
How do I contact Goranked support and how fast do they reply?
The website chat and the Goranked Telegram bot (@gorankedgg) are open 24/7 and usually reply within minutes. Outside manager shifts, an automated assistant answers first and a manager joins when the shift starts. For disputes, refunds or problems with a booster or seller, open a ticket in the order — usually answered within a day. Use the email on the Contacts page if your Goranked account is blocked. Support has no other channels, so ignore “support” messages from any other account.
Where do promo codes work, and what other discounts are there?
Promo codes are entered in the boost calculator and only apply to Goranked's own offer in a request — not to accounts, skins, boost packages, special offers, a third-party booster's price or extra payments. Current codes are on the "Discounts and promotions" page, in the promo bar and in newsletters. Other discounts: 10% off with crypto (except a third-party booster's price), volume discounts on some CS2 services (FACEIT, Premier) shown in the calculator, and personal special offers in your account after a paid Dota 2 MMR or CS2 FACEIT boost.